I am unable to installing pack using st2 api

Hi Team,
When i am trying to installing ansible pack am getting below error.

Please help me
st2 pack install ansible

    [  failed   ] download pack

id: 5e399a2599828f00ef69916e
action.ref: packs.install
parameters:
packs:

  • ansible
    python3: false
    status: failed
    result_task: download pack
    result:
    exit_code: 1
    result: None
    stderr: "No handlers could be found for logger “st2.st2common.services.packs”
    Traceback (most recent call last):
    File “/opt/stackstorm/st2/local/lib/python2.7/site-packages/python_runner/python_action_wrapper.py”, line 333, in
    obj.run()
    File “/opt/stackstorm/st2/local/lib/python2.7/site-packages/python_runner/python_action_wrapper.py”, line 192, in run
    output = action.run(**self._parameters)
    File “/opt/stackstorm/packs/packs/actions/pack_mgmt/download.py”, line 78, in run
    return self._validate_result(result=result, repo_url=pack_url)
    File “/opt/stackstorm/packs/packs/actions/pack_mgmt/download.py”, line 99, in _validate_result
    raise Exception(message)
    Exception: The pack has not been downloaded from “None”.

Errors:
No results from the index: tried https://index.stackstorm.org/v1/index.json.
Status: [
{
“url”: “https://index.stackstorm.org/v1/index.json”,
“message”: “SSLError(MaxRetryError(‘HTTPSConnectionPool(host=\‘index.stackstorm.org\’, port=443): Max retries exceeded with url: /v1/index.json (Caused by SSLError(SSLError(“bad handshake: Error([(\‘SSL routines\’, \‘tls_process_server_certificate\’, \‘certificate verify failed\’)],)”,),))’,),)”,
“error”: “unresponsive”,
“packs”: 0
}
]
"
stdout: ‘’
error: No handlers could be found for logger “st2.st2common.services.packs”
Traceback (most recent call last):
File “/opt/stackstorm/st2/local/lib/python2.7/site-packages/python_runner/python_action_wrapper.py”, line 333, in
obj.run()
File “/opt/stackstorm/st2/local/lib/python2.7/site-packages/python_runner/python_action_wrapper.py”, line 192, in run
output = action.run(**self._parameters)
File “/opt/stackstorm/packs/packs/actions/pack_mgmt/download.py”, line 78, in run
return self._validate_result(result=result, repo_url=pack_url)
File “/opt/stackstorm/packs/packs/actions/pack_mgmt/download.py”, line 99, in _validate_result
raise Exception(message)
Exception: The pack has not been downloaded from “None”.

Errors:
No results from the index: tried https://index.stackstorm.org/v1/index.json.
Status: [
{
“url”: “https://index.stackstorm.org/v1/index.json”,
“message”: “SSLError(MaxRetryError(‘HTTPSConnectionPool(host=‘index.stackstorm.org’, port=443): Max retries exceeded with url: /v1/index.json (Caused by SSLError(SSLError(“bad handshake: Error([(‘SSL routines’, ‘tls_process_server_certificate’, ‘certificate verify failed’)],)”,),))’,),)”,
“error”: “unresponsive”,
“packs”: 0
}
]

traceback: None
failed_on: download pack
start_timestamp: Tue, 04 Feb 2020 16:21:57 UTC
end_timestamp: Tue, 04 Feb 2020 16:22:01 UTC
±-------------------------±--------------------±--------------±---------------±----------------+
| id | status | task | action | start_timestamp |
±-------------------------±--------------------±--------------±---------------±----------------+
| 5e399a2599828f007fc2c55b | failed (3s elapsed) | download pack | packs.download | Tue, 04 Feb |
| | | | | 2020 16:21:57 |
| | | | | UTC |
±-------------------------±--------------------±--------------±---------------±----------------+

Hi @sharathmankala. What is the output of:

curl -X GET https://github.com/StackStorm-Exchange/stackstorm-ansible.git

When ran from that box.

curl -X GET https://github.com/StackStorm-Exchange/stackstorm-ansible.git

301 Moved Permanently

301 Moved Permanently


nginx

add a -L in there:

curl -X -L GET https://github.com/StackStorm-Exchange/stackstorm-ansible.git, we want to follow redirects

root@9100af200ffc:/# curl -X -L GET https://github.com/StackStorm-Exchange/stackstorm-ansible.git
curl: (6) Could not resolve host: GET

Forbidden · GitHub body { background-color: #f1f1f1; margin: 0; } body, input, button { font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; } .container { margin: 30px auto 40px auto; width: 800px; text-align: center; } a { color: #4183c4; text-decoration: none; font-weight: bold; } a:hover { text-decoration: underline; } h1, h2, h3 { color: #666; } ul { list-style: none; padding: 25px 0; } li { display: inline; margin: 10px 50px 10px 0px; } .logo { display: inline-block; margin-top: 35px; } .logo-img-2x { display: none; } @media only screen and (-webkit-min-device-pixel-ratio: 2), only screen and ( min--moz-device-pixel-ratio: 2), only screen and ( -o-min-device-pixel-ratio: 2/1), only screen and ( min-device-pixel-ratio: 2), only screen and ( min-resolution: 192dpi), only screen and ( min-resolution: 2dppx) { .logo-img-1x { display: none; } .logo-img-2x { display: inline-block; } }
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Woah :slight_smile: looks like you might be getting blocked by something. Seem like github is blocking you? Are you coming from a blocked IP? Can you install other packs? Can you reach other content from that system?

I am unable install packs(getting above error)
but i am able to install some basic packages using apt-get.

You need to figure out why you can’t access github from that machine. Maybe a proxy? It looks like github.com is angry with you for some reason though.

  • Hostname was NOT found in DNS cache
  • Trying 104.18.36.18…
  • Connected to index.stackstorm.org (104.18.36.18) port 443 (#0)
  • successfully set certificate verify locations:
  • CAfile: none
    CApath: /etc/ssl/certs
  • SSLv3, TLS handshake, Client hello (1):
  • SSLv3, TLS handshake, Server hello (2):
  • SSLv3, TLS handshake, CERT (11):
  • SSLv3, TLS alert, Server hello (2):
  • SSL certificate problem: unable to get local issuer certificate
  • Closing connection 0
    curl: (60) SSL certificate problem: unable to get local issuer certificate
    More details here: http://curl.haxx.se/docs/sslcerts.html

curl performs SSL certificate verification by default, using a “bundle”
of Certificate Authority (CA) public keys (CA certs). If the default
bundle file isn’t adequate, you can specify an alternate file
using the --cacert option.
If this HTTPS server uses a certificate signed by a CA represented in
the bundle, the certificate verification probably failed due to a
problem with the certificate (it might be expired, or the name might
not match the domain name in the URL).
If you’d like to turn off curl’s verification of the certificate, use
the -k (or --insecure) option.

1 Like

I am running it has a docker container.
in Guest os i am able access portal.
inside container i am getting certificate error.
how do i resolve

I’d recommend trying to get it working outside of docker before trying to tackle that level of complexity

1 Like

By the way - welcome to the community @sharathmankala!