Issue installing st2 pack

Hi,

I am facing an issue, while installing the st2 package. Could you please look below and let me know your inputs.

[st2admin@xxxxxx ~]$ st2 pack install st2

    [  failed   ] download pack

id: 5b56584c3648f84eb2f5658f
action.ref: packs.install
parameters:
packs:

• st2
  python3: false
  status: failed
  result_task: download pack
  result:
  exit_code: 1
  result: None
  stderr: "No handlers could be found for logger “st2.st2common.services.packs”
  Traceback (most recent call last):
  File “/opt/stackstorm/runners/python_runner/python_runner/python_action_wrapper.py”, line 320, in
  obj.run()
  File “/opt/stackstorm/runners/python_runner/python_runner/python_action_wrapper.py”, line 179, in run
  output = action.run(**self._parameters)
  File “/opt/stackstorm/packs/packs/actions/pack_mgmt/download.py”, line 88, in run
  pack_url, pack_version = self._get_repo_url(pack, proxy_config=self.proxy_config)
  File “/opt/stackstorm/packs/packs/actions/pack_mgmt/download.py”, line 310, in _get_repo_url
  pack = get_pack_from_index(name_or_url, proxy_config=proxy_config)
  File “/opt/stackstorm/st2/lib/python2.7/site-packages/st2common/services/packs.py”, line 175, in get_pack_from_index
  index, _ = fetch_pack_index(proxy_config=proxy_config)
  File “/opt/stackstorm/st2/lib/python2.7/site-packages/st2common/services/packs.py”, line 162, in fetch_pack_index
  json.dumps(status, indent=4)
  ValueError: No results from the index: tried https://index.stackstorm.org/v1/index.json.
  Status: [
  {
  “url”: “https://index.stackstorm.org/v1/index.json”,
  “message”: “ConnectionError(MaxRetryError(“HTTPSConnectionPool(host=‘index.stackstorm.org’, port=443): Max retries exceeded with url: /v1/index.json (Caused by NewConnectionError(’<requests.packages.urllib3.connection.VerifiedHTTPSConnection object at 0x7f1cb032d6d0>: Failed to establish a new connection: [Errno 110] Connection timed out’,))”,),)”,
  “error”: “unresponsive”,
  “packs”: 0
  }
  ]
  "
  stdout: ‘’
  error: No handlers could be found for logger “st2.st2common.services.packs”
  Traceback (most recent call last):
  File “/opt/stackstorm/runners/python_runner/python_runner/python_action_wrapper.py”, line 320, in
  obj.run()
  File “/opt/stackstorm/runners/python_runner/python_runner/python_action_wrapper.py”, line 179, in run
  output = action.run(**self._parameters)
  File “/opt/stackstorm/packs/packs/actions/pack_mgmt/download.py”, line 88, in run
  pack_url, pack_version = self._get_repo_url(pack, proxy_config=self.proxy_config)
  File “/opt/stackstorm/packs/packs/actions/pack_mgmt/download.py”, line 310, in _get_repo_url
  pack = get_pack_from_index(name_or_url, proxy_config=proxy_config)
  File “/opt/stackstorm/st2/lib/python2.7/site-packages/st2common/services/packs.py”, line 175, in get_pack_from_index
  index, _ = fetch_pack_index(proxy_config=proxy_config)
  File “/opt/stackstorm/st2/lib/python2.7/site-packages/st2common/services/packs.py”, line 162, in fetch_pack_index
  json.dumps(status, indent=4)
  ValueError: No results from the index: tried https://index.stackstorm.org/v1/index.json.
  Status: [
  {
  “url”: “https://index.stackstorm.org/v1/index.json”,
  “message”: “ConnectionError(MaxRetryError(“HTTPSConnectionPool(host=‘index.stackstorm.org’, port=443): Max retries exceeded with url: /v1/index.json (Caused by NewConnectionError(’<requests.packages.urllib3.connection.VerifiedHTTPSConnection object at 0x7f1cb032d6d0>: Failed to establish a new connection: [Errno 110] Connection timed out’,))”,),)”,
  “error”: “unresponsive”,
  “packs”: 0
  }
  ]

traceback: None
failed_on: download pack
start_timestamp: Mon, 23 Jul 2018 22:35:56 UTC
end_timestamp: Mon, 23 Jul 2018 22:38:04 UTC
±-------------------------±----------------------±--------------±---------------±------------------------------+
| id | status | task | action | start_timestamp |
±-------------------------±----------------------±--------------±---------------±------------------------------+
| 5b56584c3648f84de560a3b6 | failed (128s elapsed) | download pack | packs.download | Mon, 23 Jul 2018 22:35:56 UTC |
±-------------------------±----------------------±--------------±---------------±------------------------------+
[st2admin@xxxxxx ~]$

Have you checked that your system has access to https://index.stackstorm.org/v1/index.json?

Hi,

Yes, I am unable to connect to that URL. Tried the below commands. I also tried setting proxy using env variables, it didnt work.

ping https://index.stackstorm.org/v1/index.json
wget https://index.stackstorm.org/v1/index.json
curl https://index.stackstorm.org/v1/index.json

But it worked when I set the proxy using curl command, see below example

curl -x proxy_server_details https://index.stackstorm.org/v1/index.json -i

How do I get this fixed to complete the installation.

Follow the instructions at Packs — StackStorm 2.8.1 documentation

Make sure you restart the services.

Hi,

Thanks for the instructions. I have created the below files, added proxy server details and was able to install.
/etc/sysconfig/st2actionrunner and /etc/sysconfig/st2api

Thank you.